[Case study - 61] Sanivite component replacement after more than 15 years of use
What happens when a Sanivite pump at the Canadian Consulate Office has its first issue after more than 15 years? See how SFA repaired it in hours.
When a drainage unit that has been in service for many years develops a problem, the key question is whether it can keep operating or needs to be replaced. At the pantry area of the Canadian Consulate Office in the Metropolitan building in Ho Chi Minh City, the Sanivite pump experienced its first minor backflow issue after more than 15 years in operation. The SFA Pumps technical team promptly inspected the unit to assess its condition and determine the most suitable way to address the issue. For the customer, the concern was not only the fault itself, but also the possible cost and disruption of replacing a system that had served the pantry for many years.
Key highlights:
- Background: Sanivite had been used in the pantry area of the Canadian Consulate Office since 2011.
- Challenge: After more than 15 years of stable operation, the unit experienced its first minor backflow issue.
- Solution: The SFA Pumps technical team inspected the unit, identified a faulty capacitor and replaced the component within a few hours.
- Result: Sanivite continued operating normally without full replacement, while the repair cost was approximately one-tenth of the value of a new unit.
The challenge
Sanivite is a pump from the Sanigrey range. It collects greywater from a sink area and pumps it to the building’s drainage system. The unit supports pantry connections to an existing drainage system when gravity drainage is not convenient. Learn more about SFA Pumps’ Sanivite.
At the Canadian Consulate Office in the Metropolitan building, Sanivite had been used for the pantry area since 2011. Over more than 15 years, the unit operated reliably and collected and pumped wastewater from the area.
After more than a decade of reliable operation, Sanivite experienced its first minor backflow issue. Because the problem occurred in a unit that had served the pantry reliably for many years, the customer was concerned that the entire system might need to be replaced. This could have led to additional costs and affected the use of the pantry during the repair or replacement process.
Repairing Sanivite
To identify the cause of the minor backflow issue, the SFA Pumps technical team inspected the entire Sanivite unit. The inspection covered the power supply and capacitor, the pump motor, the discharge piping and the discharge point.
After checking the relevant components, SFA Pumps identified the capacitor as the faulty part. Although Sanivite had been operating for more than 15 years, the issue was limited to a single component rather than affecting the entire unit. The other relevant components were also checked to rule out other possible causes that could affect the pump’s operation.
Since the problem was isolated to the capacitor, SFA Pumps replaced the faulty component instead of replacing the entire Sanivite unit. After the capacitor was replaced, the technical team checked Sanivite’s operation to ensure that the pump was operating normally after the repair.
Result
After the capacitor was replaced, Sanivite returned to normal operation. The unit did not need to be fully replaced, allowing the customer to continue using the existing drainage solution for the pantry area.
The repair was completed within a few hours, at a cost of approximately one-tenth of the value of a new unit. As a result, the pantry could continue using the existing system without requiring a new investment in a complete replacement.
Conclusion
The case at the Canadian Consulate Office shows that Sanivite can continue serving a pantry area after a faulty component is identified and replaced. In this case, the customer was able to retain a unit that had been in use for many years instead of replacing the entire system.
When a drainage unit develops a problem, assessing its actual condition can help determine whether repair or full replacement is the more appropriate option. If you need advice on a Sanivite solution for a sink or pantry area, contact SFA Pumps for a solution suited to your project.
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Sanivite collects greywater from a sink area and pumps it to the building’s drainage system. It supports pantry connections to an existing drainage system when gravity drainage is not convenient.
The unit experienced its first minor backflow issue. After inspection, the SFA Pumps technical team identified the cause as a faulty capacitor.
In this case, the repair cost was approximately one-tenth of the value of a new unit.
Sanivite had been used in the pantry area since 2011, representing more than 15 years of stable operation before the first recorded issue.
The technical team inspected the unit, identified the faulty capacitor and replaced it. The entire Sanivite unit did not need to be replaced.
Sanivite collects greywater from a sink area and pumps it to the building’s drainage system. It supports pantry connections to an existing drainage system when gravity drainage is not convenient.
Sanivite had been used in the pantry area since 2011, representing more than 15 years of stable operation before the first recorded issue.
The unit experienced its first minor backflow issue. After inspection, the SFA Pumps technical team identified the cause as a faulty capacitor.
The technical team inspected the unit, identified the faulty capacitor and replaced it. The entire Sanivite unit did not need to be replaced.
In this case, the repair cost was approximately one-tenth of the value of a new unit.