Privacy policy

Protecting Your Personal Data is Our Priority

At SFA Vietnam, we understand that you care about your personal data and how we use it. That’s why we are committed to protecting your information and being transparent about how we collect, process, and safeguard your personal data.

This Privacy Notice explains:
✔ What personal data we collect
✔ How we use your personal data
✔ How we protect your data
✔ Your rights regarding your personal data

If you have any questions, please contact us through the Contact us section on the SFA Vietnam website.

1. Who Controls Your Data?

All personal data collected by SFA Vietnam is controlled by SFA Group.

This notice applies to:

• Personal data collected by SFA Vietnam while providing services and products.
• Personal data gathered through our website, applications, or communication channels.

2. What Personal Data Do We Collect?

Personal data refers to any information that can identify or be linked to a specific individual.

2.1 Personal Data You Provide Directly:

• When you contact us for product inquiries, technical support, or warranty services.
• When you subscribe to newsletters or attend SFA Vietnam events.
• When you submit feedback about our products or services.

2.2 Personal Data We Collect Automatically:

• IP address, browser type, operating system when you visit our website.
• Browsing behavior, including pages viewed and duration of visits.
• Location data, if your browser settings allow it.

2.3 Personal Data from Other Legitimate Sources:

• Data from partners, distributors, or industry events.
• Data from social media platforms if you interact with us.

📌 Note: We do not collect financial data or payment details since SFA Vietnam does not sell products online.

3. Why Do We Collect and Use Your Data?

We collect personal data only for legitimate purposes, including:

✔ Customer Support – Responding to inquiries, product consultations, and technical support.
✔ Product and Service Improvement – Enhancing product quality and customer experience.
✔ Industry Events & Webinars – Providing valuable insights on wastewater treatment technology.
✔ Useful Information Updates – Sending technical documents, user guides, and technology updates.
✔ System Security – Detecting and preventing fraudulent activities.

📌 You have the right to opt-out if you do not wish to receive any information from us.

4. How Do We Protect Your Personal Data?

We implement strict security measures to protect your personal data:

🔒 Data Encryption & Security – Ensuring your data is stored securely.
👤 Access Control – Only authorized personnel can access your data.
🛡 Regular Security Audits – Preventing unauthorized access and data breaches.

In case of a data breach, we will promptly notify you and take corrective actions in compliance with legal requirements.

5. How Long Do We Store Your Data?

• Personal data is stored for a maximum of 2 years from the last interaction.
• You can request data deletion at any time.

Once the retention period ends, your data will be permanently deleted or anonymized.

6. Your Rights Regarding Personal Data

You have the following rights:

✔ Right to Access – Request a copy of your personal data.
✔ Right to Rectification – Request updates if any information is incorrect.
✔ Right to Erasure – Request deletion of your data when no longer necessary.
✔ Right to Restriction of Processing – Request to limit the use of your data in certain situations.
✔ Right to Object – Disagree with how we use your data.
✔ Right to Withdraw Consent – If you previously consented to share data, you can revoke it at any time.

📌 To exercise any of these rights, please contact us through the Contact us section on our website.

We are committed to protecting your privacy and ensuring that your data is handled lawfully, transparently, and securely.